Shipping & Returns
Shipping Information
We provide a range of shipping options for your convenience, including UPS and USPS. Depending on the size of your order and your location, you will be presented with a selection of shipping choices at the checkout. This allows you to choose the option that best suits your needs in terms of speed, cost, and delivery time. Rest assured that we strive to offer flexible and efficient shipping solutions to ensure a smooth and hassle-free delivery experience for you.
Free Shipping
For great deals on popular items and free shipping, don't forget to explore our bundles section! We carefully curate bundles of top products for your convenience. If you have specific items in mind and want to create your own custom bundle deal, feel free to get in touch with us. We are always happy to accommodate your preferences and create a personalized offer just for you. Take advantage of our bundle deals to save money and get everything you need in one go!
Returns
Q: Can I return or exchange my purchase?
A: Due to fluctuating market conditions, all sales are final. We are unable to accept returns or exchanges at this time.
Q: What if I receive a damaged item?
A: If your package is damaged upon receipt, please contact us within 48 hours. Please do not open the package, as we cannot accept returns of opened packages.
Q: Can I cancel my order?
A: Once an order is placed, it cannot be canceled or modified due to the nature of our business and the market conditions we operate in.
Q: How can I contact customer service?
A: For any inquiries or assistance, please reach out to our customer service team at service@fthobby.com.
Please note that these policies are in place to ensure the smooth operation of our business during these challenging market conditions. Thank you for your understanding.
Shipping Cost
Please note that the shipping cost is determined by the weight and package size of your order. Due to the variety of products we offer in various sizes, the shipping calculator may not always provide an accurate estimate for larger orders. If you are placing a larger order, we recommend contacting us directly for a personalized shipping quote to ensure the most accurate cost for your shipment. Get in touch with us today for a customized shipping quote for your larger orders. Your satisfaction is our priority, and we want to make sure you have the best shipping experience possible.
Processing Times
Thank you for your order! We pride ourselves on our speedy service, and we wanted to let you know that all items will be shipped within 48 hours of your payment clearing. You can expect to receive an email with your order tracking number as soon as your order ships.